Refund policy
Returns Policy
At The Bag Drop, we want you to be happy with what arrives at your door. If something is not right, let us know and we’ll help sort it out.
30-Day Return Policy
We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it. It must be unused, unworn where applicable, with any original tags, packaging, headcovers, accessories or included parts still intact.
You’ll also need your receipt or proof of purchase.
How to Start a Return
To request a return, email us at:
Please include your order number, the item you would like to return and the reason for the return.
Returns must be sent to:
The Bag Drop
Olivewood Estate
50 Christo Avenue
Olivedale
Randburg
2188
South Africa
Items sent back without first requesting a return will not be accepted.
Once your return is approved, we’ll send you return instructions and confirm how and where to send the item.
Return Shipping
Unless the item is faulty, damaged, or incorrect, return shipping costs are the customer’s responsibility.
The item remains your responsibility until it has safely reached us, so please package it properly. Golf clubs do not enjoy being treated like loose biltong in a box.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, contact us immediately at hello@thebagdrop.co.za so we can assess the issue and make it right.
Please include photos of the item, packaging and any visible damage where possible.
Condition of Pre-Owned and Demo Items
The Bag Drop may sell pre-owned, demo or used golf equipment.
These items may show normal signs of use, which will be reflected in the product listing where possible. Normal wear, cosmetic marks, bag chatter, small scratches or other disclosed condition notes are not considered defects.
If an item arrives in a condition that is materially different from what was advertised, please contact us immediately.
Non-Returnable Items
Certain items cannot be returned, including:
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Custom-built clubs
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Special orders
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Personalised items
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Used grips once installed
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Items damaged through misuse
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Gift cards
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Clearance or final-sale items, unless faulty or incorrectly supplied
Please contact us before purchasing if you are unsure whether an item can be returned.
Exchanges
The fastest way to get the item you want is to return the original item first. Once the return has been accepted, you can place a separate order for the new item.
Stock on The Bag Drop may be limited, especially for demo and pre-owned gear, so we cannot guarantee that the same item will still be available.
Refunds
We’ll let you know once we’ve received and inspected your return.
If the return is approved, your refund will be processed to your original payment method within 10 business days.
Please remember that your bank or payment provider may take extra time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Questions
For any return questions, email us at: